The Floor Supervisor is responsible for overseeing daily restaurant floor operations ensuring smooth service maintaining high guest satisfaction and supporting the service team The role requires strong leadership attention to detail and the ability to handle customer concerns professionally Key Responsibilities Supervise day-to-day floor operations during service hours Ensure high standards of guest service hospitality and satisfaction Manage staff allocation and shift planning for servers runners and captains Monitor table turn-around time cleanliness and overall ambience Coordinate with kitchen and bar teams for timely food beverage service Handle guest complaints calmly and resolve issues promptly Ensure staff follow grooming standards and service protocols Assist in staff training and development to maintain service quality Check billing accuracy cash handling and POS entries when required Maintain hygiene and safety as per company and FSSAI standards Support management in daily reporting and operational tasks Requirements Minimum 2-4 years of experience in a similar role Casual Fine Dining restaurant preferred Strong communication and customer-handling skills Ability to lead and motivate a team Valuable knowledge of restaurant service standards and operations Basic computer skills POS billing software Flexible to work in shifts weekends and holidays Skills Leadership Team Management Guest Relations Problem-Solving Time Management Service Excellence Multi-tasking Education HSC Graduation preferred Hotel Management certification is an added advantage Job Type Full-time Pay 20 000 00 - 26 000 00 per month Benefits Food provided Provident Fund Work Location In person