13 Aug
|
PEOPLEOCITY
|
Goregaon West
13 Aug
PEOPLEOCITY
Goregaon West
Key Responsibilities:
â
ï· Monitor and evaluate calls, emails, and back-office processes as per quality standards
ï· Share actionable feedback with employees to improve performance
ï· Identify gaps in quality and recommend process improvements
ï· Create and deliver soft skill and process related training and refreshers with assessments and feedback
ï· Prepare QA scorecards, reports, and performance dashboards
ï· Conduct quality audits and participate in calibration sessions
ï· Ensure adherence to client and internal compliance standards
Requirements
Soft Skills:
ï· Strong verbal and written communication
ï· Good coaching and feedback skills
ï· Attention to detail
ï· Positive attitude and team collaboration
ï· Problem-solving ability
Requirements:
ï· Graduate with 1â2 years QA experience
ï· Solid communication & coaching skills
📌 Quality Analyst (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West