Description
This role is for one of the Weekday's clients
Salary range: Rs 450000 - Rs 650000 (ie INR 4.5-6.5 LPA)

Experience: 1+ yrs
Location: NOIDA
Job Type: Full-Time

We are looking for a customer-focused Customer Relationship Associate – D2C Brand to deliver exceptional customer experiences while supporting the growth of a quick-paced direct-to-consumer business. This role combines customer support, marketplace operations, sales through consultative conversations, and on-ground brand engagement to create meaningful interactions across every customer touchpoint.
As a Customer Relationship Associate, you will engage with customers across multiple digital channels, support marketplace operations, coordinate with internal teams, and contribute to brand events and customer engagement initiatives. This role is ideal for someone who enjoys building relationships, solving customer queries, and representing a lifestyle brand with professionalism and warmth.

Requirements
Key Responsibilities
- Deliver outstanding customer support through WhatsApp, Instagram, website chat, email,



and marketplace platforms.
- Guide customers on product features, usage, care instructions, and styling recommendations while providing a personalized shopping experience.
- Convert customer inquiries into successful sales through consultative conversations and relationship-building.
- Handle order-related queries, returns, exchanges, and post-purchase support while ensuring a seamless customer journey.
- Support marketplace operations by maintaining product listings, monitoring customer reviews, and coordinating promotional campaigns.
- Collaborate with warehouse, operations, and logistics teams to ensure timely order fulfillment and resolution of delivery-related issues.
- Assist in managing peak sales periods, promotional campaigns, and operational activities to maintain service excellence.
- Represent the brand at exhibitions, pop-ups, retail events, and other customer engagement activities

📌 Customer Relationship Associate-C Brand (Noida)
🏢 Weekday AI
📍 Noida