13 Aug
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PEOPLEOCITY
|
Goregaon West
13 Aug
PEOPLEOCITY
Goregaon West
L2 Support Engineer
- Resolve escalated technical issues (API errors, data sync, integration failures).
- Work closely with product and engineering teams to debug SaaS workflows.
- Manage communication gateway issues (SMS/Email/WhatsApp).
- Perform root cause analysis and recommend fixes.
- Train L1 engineers on new features and compliance workflows.
Requirements
- L2: 2â5 years in Technical Support/Helpdesk roles.
- Familiarity with SaaS platforms, ticketing tools, and CRM systems.
- Robust communication skills (English + Hindi/Marathi preferred).
- Ability to work in rotational shifts.
- Escalation Resolution Time, Root Cause Fix Rate, Knowledge Base Contributions
📌 Support Engineer (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West