Position - Customer Service Executive L1

Classification - Voice / Customer Service/ Ecommerce

Reports to - Team Lead / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregaon West

Shifts - 24x7

Days working - 6 days working

Requirements
Job description

â Respond to customer inquiries via Phone, Email and Chat

â Address customer queries related to product, services and vouchers

â Explaining customers, the policies and procedures related to refunds and returns

â Document and maintain detailed customer interactions within CRM

â Coordinating customers concerns with various departments for resolution.

â Offer product and service information to customers, assisting them in making informed decisions.





â Ensuring a positive customer experience

â Any other related tasks needed.

Requirements

â Ecommerce, Product Support experience preferred.

â Minimum 1 year of experience in a call center environment

â Valuable communication skills with fluency in English

â Experience servicing a Domestic customer base

â Should be able to read Rules & Penalty.

â Able to learn new processes quickly and adaptable to change

â Comfortable making outbound and taking inbound calls

📌 Customer Service (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West