Req ID 332380 NTT DATA strives to hire exceptional creative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Business Systems Analysis-ITSM to join our team in Noida Uttar Pradesh IN-UP India IN Technical Experience Must have 10 years of IT experience 3 years in managing endpoint tools - Nexthink 1E Tachyon SysTrack Nexthink 1E Tachyon SysTrack Platform Foundation Administrator certificates ITIL foundation certifications Project Management tools - JIRA Azure DevOps Experience of working on ITSM - ServiceNow Remedy Possesses knowledge of Microsoft Applications like MS Visio MS Excel MS PowerPoint Roles Responsibilities Identification of potential use cases to improve user experience stability and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer leadership Responsible for customer stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise Exhibits passion and alignment with our vision values operating principles Strong Communication Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Educational Qualification Degree from a reputed educational institution 15 years of education is must About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transf

📌 Business Systems Analysis-itsm (Noida)
🏢 NTT Data
📍 Noida