Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Cross Technology Managed Services Engineer L3 at NTT DATA your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents You will ensure that client infrastructure is configured tested and operational leveraging your deep technical expertise to solve complex problems and enhance our service quality Part of your Responsibilities will entail pre-emptive service incident resolution product reviews and operational improvements You will manage high-complexity tickets perform advanced tasks and provide diverse solutions while ensuring zero missed service level agreement SLA conditions Your role will also involve mentoring junior team members and working across various technology domains such as Cloud Security Networking and Applications You will conduct necessary checks apply monitoring tools and respond to alerts identifying issues before they become problems Logging incidents with the required level of detail you will analyse assign and escalate support calls Additionally you will proactively identify opportunities for optimization and automation ensuring continuous feedback to clients and affected parties Significant responsibility is to create knowledge articles for frequent tasks issues and train junior team members in executing those tasks Provide inputs to automation teams to reduce manual efforts You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed As a senior engineer you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects disaster recovery fun

📌 Software Asset Management (Mumbai)
🏢 NTT Data
📍 Mumbai