We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SME - Social Network Development Netwok Automation India SME - Social Network Development Netwok Automation Hyderabad Telangana Job Summary The Subject Matter Expert in Support Operations plays a critical role in ensuring the timely resolution of incidents and escalations while maintaining high-quality standards as per SLAs This position requires deep expertise in Network Development and Automation fostering customer satisfaction and operational excellence through effective analysis mentoring and communication with stakeholders Key Responsibilities 1 Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Network Issues And Implementing Solutions Per Established Slas 2 Mentor Team Members And Administrators By Preparing Sops And Maintaining Comprehensive Documentation Promoting Knowledge Sharing And Enhancing Team Capabilities In Network Automation 3 Validate Change Order Implementation Plans And Assess Human Error Compliance While Actively Participating In Capacity Planning To Ensure Productive Network Operations 4 Foster Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings To Address Concerns And Provide Insights On Network Performance 5 Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Facilitate Performance Improvement Presenting Findings To Key Business Stakeholders To Drive Informed Decisions Skill Requirements 1 In-Depth Knowledge Of Network Development And Automation Tools And Methodologies 2

📌 Sme - Social Network Development, Netwok Automation (India)
🏢 HCLTech
📍 India