Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking an individual to support UK Mobile Field Dispatch operations by conducting ticket triage ensuring accurate and timely field assignments and maintaining continuous engagement with assurance field and incident management teams The role requires solid organisational skills the ability to interpret technical information and readiness to work in a fast-paced 24x7 environment while contributing to operational excellence and service quality What you will do Conduct initial triage of fault tickets and provide analysis to ensure accurate dispatch Allocate reactive and planned work to Field Engineers through manual assignment or automation tools Collaborate closely with NOC teams and stakeholders to support continuous improvement initiatives Monitor ticket allocations through to resolution following escalation procedures where necessary Assist engineers by securing climbing permissions access approvals health and safety document

📌 Senior Executive- Dispatch Operations (Pune)
🏢 Vodafone
📍 Pune