JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Helpdesk Executive Work Dynamics What this job involves Redefining user support Our customer our priority will be your tagline Supporting the helpdesk operations involving tracking of calls request till closure with SLA in coordination with Soft service M E F B team you will lend your expertise in analyzing data feedback Coordinate with stakeholders for events management tracking daily weekly monthly reports that present trends and identifying areas for improvement You ll also keep an eye out for fresh cutting-edge ideas enhance connection with client associates and extend insights to the FM Operations team That said you ll come up with new ways to work with technology upgrades in the applications and share these with the tech team for implementation Being a core part of operations Innovation is one of the secrets to your success as a Helpdesk Executive In this role you ll support our Facility Manager through your vast knowledge of data trends and critical information Likewise you ll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool Not only that you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team On top of these you ll take part in the CIWG competition to present your ideas You will also support the FM helpdesk in the new facilities including the creation of the

📌 Helpdesk Executive (Bengaluru)
🏢 Jones Lang Lasalle
📍 Bengaluru