Position Summary The Implementation Consultant is responsible for being a subject matter expert in the respective functional area This role involves overseeing the benefit implementation process coordinating with cross-functional teams and ensuring compliance with relevant regulations all while ensuring exceptional client experience Essential Duties and Responsibilities Lead the benefit implementation process for new clients ensuring a seamless transition to our services Serve as the primary point of contact for clients during the implementation phase addressing their concerns answering questions and providing expert guidance on system configuration and best practices Collaborate with cross-functional teams including Sales Client Relations and Payroll Act as a subject matter expert staying up to date with industry trends best practices workflows processes complex client situations and benefit regulations Identify opportunities for process improvement and efficiency gains in benefit implementations Other duties as required Marginal Functions Identify opportunities for process improvement and contribute to the enhancement of implementation methodologies tools and templates Collaborate with peers and leadership to ensure consistency and alignment in implementation practices across the organization Attend Webinar seminars and other trainings Other ad hoc duties or projects as assigned Knowledge Skills and Abilities o Excellent communication and interpersonal skills both written and verbal with the ability to establish rapport with clients and internal teams Problem-solving mindset with the ability to analyze complex situations and provide effective solutions Exceptional attention to detail and robust analytical skills to conduct data analysis and quality control assessments Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements Must be able to maintain organization prioritize and adjust priorities to balance w