About Blue Dart Express India Blue Dart Express India a leader in the logistics and express delivery sector is part of the DHL Group We provide reliable time-sensitive delivery solutions to over 37 000 locations across the country Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India s logistics industry We pride ourselves on innovation service excellence and creating long-term partnerships with our clients enabling businesses to thrive in the fast-paced and ever-evolving logistics environment Position Overview The Service Center Head oversees all inbound and outbound operations at the Service Center The role ensures timely accurate and profitable delivery of DP Etail INTL shipments to customers while driving operational efficiency service quality and employee engagement Job Purpose Lead the Service Center s daily operations to ensure protected timely and profitable delivery of shipments Drive operational excellence by monitoring performance optimizing costs and ensuring adherence to regulatory compliance and SOPs Build and maintain a highly engaged and capable team to support organizational goals Key Responsibilities Operational Excellence Supervise daily inbound and outbound operations ensuring first and last-mile connectivity Monitor load patterns to optimize delivery and pickup schedules Oversee regulatory compliance ensuring accurate documentation and resolution of exceptions Ensure safe handling and delivery of shipments minimizing RTO and undelivered instances Manage vehicle availability and service provider coordination Conduct daily briefings and drive adherence to operational workflows and SOPs People Management Provide direction and support to employees fostering a performance-driven culture Monitor team performance mentor subordinates and build a robust succession pipeline Conduct regular staff training to enhance operational capabilities Ensure adequate staffing to meet operational demands Key Competencies