Revenera helps product executives build better products accelerate time to value and monetize what matters Revenera s leading solutions help software and technology companies drive top line revenue with contemporary software monetization understand usage and compliance with software usage analytics empower the use of open source with software composition analysis and deliver an excellent user experience for embedded on premises cloud and SaaS products Roles Responsibilities The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order This involves Engaging with customers using phone email or other media on their upcoming renewals Delicately but professionally working through customer objections to secure on-time renewals Responding to customer emails and requests within one business day of receipt Logging all customer interactions in Salesforce com Once fully trained expect to work with approximately 150 renewals per quarter Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans Adhere to and follow all service level expectations May be asked to work EMEA or North America hours Requirements 2 years of experience preferably in Operations Order Processing or Renewals Excellent written and verbal communication skills Language skills English Prior experience using Salesforce or another CRM solution Bachelor s degree from an accredited college or university or relevant experience Revenera is proud to be an equal opportunity employer Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by local national laws policies and or regulations Regarding disability we encourage candidates requiring accommodations to please let us know by emailing careers flexera com