We are seeking a proactive and customer-focused Customer Relationship Executive to manage and enhance our relationships with clients The ideal candidate will act as a liaison between the company and its customers ensuring client satisfaction resolving issues and identifying opportunities to enhance the customer experience Qualification Plus Two or Above Experience Minimum 1 Year Experience in same field Automobile Industry Key Responsibilities Build and maintain strong long-lasting relationships with customers Address customer concerns and complaints professionally and efficiently Serve as the lead point of contact for all customer account management matters Ensure the timely and successful delivery of solutions according to customer needs and objectives Develop a deep understanding of the company s products or services to provide accurate information and support Identify opportunities to improve the customer experience and drive customer retention Collaborate with internal teams sales support product development to meet client needs Provide regular reports on customer interactions feedback and potential areas of improvement Monitor customer satisfaction and implement necessary improvements or escalations Maintain customer records and update CRM systems regularly Skills Transparent verbal and written communication Active listening Persuasive speaking Empathy and patience Conflict resolution Service-focused mindset Ability to build and maintain trust Client needs assessment Long-term engagement planning Job Type Full-time Pay 8 000 00 - 12 000 00 per month Benefits Life insurance Provident Fund Education Higher Secondary 12th Pass Preferred Experience Customer relationship management 1 year Preferred Location Alappuzha Kerala Required Work Location In person Speak with the employer 91 (phone hidden)