Company Introduction Founded in 2009 KKBC is a leading B2B tech marketing agency dedicated to inspiring brands through innovative strategies and creative communication With services ranging from media planning and digital management to brand research and public relations we operate across APAC EMEA and North America offering significant career growth opportunities As a global location-free company we embrace the diverse cultural contributions of our teams across multiple countries leveraging these perspectives to meet both local and international market needs At KKBC we value our team as our greatest asset and are committed to providing a dynamic environment where employees can excel and contribute to our mission of creating inspiring brands worldwide Role Introduction As a Customer Success Specialist you will work closely with our clients to ensure they are getting the most value from our services You will act as the main point of contact for clients guiding them through the customer journey addressing their needs and ensuring they have a seamless experience with our company You will also work internally to help enhance our services and provide feedback on how we can continuously improve our offerings This is a fantastic opportunity for someone who thrives in a client-facing role and enjoys problem-solving and building relationships Key Responsibilities Assist in the planning and coordination of digital marketing projects Collaborate with senior delivery managers to define project scope goals and deliverables Create project schedules and timelines Act as a liaison between clients and the digital marketing team Communicate project updates progress and timelines to clients Address client inquiries and concerns promptly Assist in the execution of digital marketing campaigns including Search Display SEO email marketing and social media Monitor campaign performance and report on key metrics Identify opportunities for optimization and improvement Work closely with cross-functional teams including sales finance and operations Ensure that operations team members have the necessary resources and information to meet project goals Review and QA digital marketing materials to ensure accuracy and adherence to client specifications Identify and resolve any issues or discrepancies Requirements 3 years of experience in a customer-facing role ideally in customer success account management or client services Experience in a B2B setting is preferred A Bachelor s degree in Business Marketing Communications or a related field is a plus or equivalent work experience A genuine passion for helping clients succeed and building strong relationships You must be customer-centric and proactive in meeting client needs Solid verbal and written communication skills with the ability to articulate complex concepts in a clear and accessible way A natural problem solver who can quickly assess situations and find creative solutions to ensure client satisfaction Strong time management skills with the ability to juggle multiple client accounts and prioritize effectively Comfortable using customer relationship management CRM tools project management software and analytics platforms Ability to thrive in a fast-paced dynamic environment adjusting to changing client needs and business priorities Collaborative mindset with the ability to work cross-functionally with internal teams to deliver a cohesive service to clients High attention to detail ensuring that all aspects of client accounts and projects are managed carefully and accurately Job Type Contractual Temporary Contract length 6 months Pay 41 250 00 - 48 750 00 per month Application Question s How many years of experience do you have in Customer Success Account Executive Please state your current availability full-time unemployed freelancing Please drop your expected monthly salary in INR

📌 Customer Success Specialist (India)
🏢 KKBC
📍 India