Job Overview We are seeking a highly motivated and detail-oriented Operations Executive to join our dynamic team at Synaptic Integrated Telecommunication Services Pvt Ltd a leading IP provider In this role you will support the day-to-day operational activities ensuring the smooth and efficient delivery of our IP services to customers You will play a critical role in streamlining processes improving operational workflows and driving operational excellence within the company Key Responsibilities Operational Support Assist in the execution of daily operational activities including monitoring IP services resolving issues and coordinating with various internal teams to ensure service delivery Process Improvement Analyse current operational processes identify inefficiencies and implement improvements to enhance productivity service quality and customer satisfaction Client Interaction Work closely with the customer support team to resolve customer inquiries or concerns related to IP services ensuring timely and effective solutions Documentation and Reporting Maintain accurate records of operational procedures customer interactions and performance metrics Prepare and present regular reports to the management team on key operational metrics Project Management Assist in managing projects related to service delivery infrastructure upgrades or system enhancements Ensure projects are completed on time and within budget Collaboration Collaborate with various departments such as Sales Technical Support and IT to ensure alignment between operational goals and company objectives Compliance and Risk Management Ensure operational activities adhere to industry standards regulatory requirements and company policies to minimize risks and ensure compliance Vendor Management Support in managing relationships with third-party vendors ensuring contracts services and deliverables align with operational requirements Troubleshooting and Problem Resolution Work with technical teams to resolve any operational or technical issues that may arise in the delivery of IP services Skills Qualifications Education Bachelor s degree in Business Administration Telecommunications Information Technology or a related field Experience Minimum of 2-3 years of experience in operations or project management preferably within the telecommunications or IP services industry Knowledge Understanding of IP networks service delivery processes and industry standards related to IP services Technical Skills Proficiency in MS Office Excel Word PowerPoint Knowledge of project management tools and CRM systems is a plus Problem-Solving Strong analytical and troubleshooting skills with the ability to handle operational challenges and improve efficiency Communication Excellent verbal and written communication skills with the ability to liaise effectively with clients and internal teams Attention to Detail High attention to detail and accuracy ensuring that tasks and projects are completed to a high standard Personal Attributes Proactive and self-motivated with a positive attitude Strong organizational skills with the ability to prioritize and manage multiple tasks Ability to work under pressure and meet deadlines Team player with a collaborative approach to working across departments Why Join Us Market-competitive salary and benefits Opportunity to work with a leading IP provider in a rapidly evolving industry Collaborative and dynamic work environment Opportunities for professional growth and career advancement Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Schedule Day shift Experience Operations 2 years Preferred total work 2-5 years Preferred Work Location In person Application Deadline 15 10 2025 Expected Start Date 1 11 2025 Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Ability to commute relocate Panjim Goa Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Preferred Experience Operations 2 years Preferred total work 2 years Preferred Location Panjim Goa Preferred Willingness to travel 25 Preferred Work Location In person Application Deadline 15 01 2025 Expected Start Date 27 01 2025