A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations They are typically the first line of contact for any tech-related issues and their goal is to resolve problems quickly to minimize disruption Key Responsibilities Troubleshooting hardware software network and system issues Responding to tickets via phone email or a ticketing system like Jira ServiceNow etc Installing and configuring recent hardware and software User account management such as password resets and access control often via Active Directory Documenting problems and solutions in knowledge bases Escalating complex issues to higher-level IT staff Common Skills Knowledge of Windows macOS Linux Familiarity with network basics DNS DHCP VPNs Experience with ticketing systems Soft skills like communication patience and problem-solving Understanding of ITIL practices Incident Problem Change Management Career Path Service Desk Engineer L1 L2 L3 Support Engineer Systems Administrator Network Engineer or Security Analyst IT Manager Infrastructure Architect

📌 Service Desk Engineer (Chennai)
🏢 Axiom Software Solutions
📍 Chennai