Infrastructure Engineering As an Infrastructure Engineer with Convera c looking for motivated and experienced Voice Engineers and professional who are eager to expand their expertise into the agile world of Amazon Connect a cutting-edge cloud-based contact center solution that offers complete customization with scalable cloud technology If you re looking to advance your career in software development AWS or AI this is the perfect opportunity to upskill and work on innovative solutions You will be responsible for As a Voice Engineer you will Implement and optimize Amazon Connect cloud-based contact center solutions including call and queue flows agent experience call recording metrics analysis Contact Lens and CTR data insights Act as a consultative technology expert guiding the planning design implementation and maintenance of Amazon Connect architecture Develop seamless interconnectivity between Amazon Connect services and related applications Build and integrate applications using AWS services such as CloudWatch Kinesis S3 Lex and Polly Design robust software solutions algorithms and cloud architectures tailored to product requirements Participate in all phases of the software development lifecycle from requirement analysis and technical design to prototyping coding testing deployment and support Collaborate with Scrum Masters QA teams and developers to ensure agile delivery of projects Troubleshoot and resolve performance issues and software bugs efficiently Minimum Qualifications Expertise in AWS Connect Amazon Lex Lambda Integration S3 DynamoDB CloudWatch CloudFormation IAM CloudFront JavaScript Node js and Python Amazon Connect Amazon Lex experience is mandatory Strong background in technical architecture design and implementation of Amazon Connect Hands-on experience with telephony systems VoIP technologies and UCaaS solutions like Zoom Phone Familiarity with contact center technologies IVR solutions and automation strategies Proficiency in modern DevOps tools and techniques including GitHub CI CD pipelines Knowledge of object-oriented programming languages Java C C Python Ruby Experience working with SQL databases and fundamental database concepts Understanding of AI ML cloud services such as Amazon SageMaker Bedrock and Amazon Queue Bachelor s degree in Computer Science or a related field Strong analytical problem-solving and communication skills Ability to collaborate effectively with globally distributed teams Preferred Qualifications Experience working in an Agile DevOps environment Knowledge of automated provisioning maintenance in cloud environments Innovative self-motivated and results-driven approach Ability to thrive under pressure and meet tight deadlines Location Remote India WFH About Convera Convera is the largest non-bank B2B cross-border payments company in the world Formerly Western Union Business Solutions we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction Convera serves more than 30 000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work This is an exciting time for our organization as we build our team with growth-minded results-oriented people who are looking to move fast in an innovative environment As a truly global company with employees in over 20 countries we are passionate about diversity we seek and celebrate people from different backgrounds lifestyles and unique points of view We want to work with the best people and ensure we foster a aculture of inclusion and belonging We offer an abundance of competitive perks and benefits including Competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work There are plenty of amazing opportunities at Convera for talented creative problem solvers who never settle for good enough and are looking to transform Business to Business payments LI-KP1