Dear Candidates We have excellent opening for a Fintech company in Kurla Mumbai for the position of Customer Support Designation Customer Support Executive Sr Customer Support Lead Experience 2-6 years Industry Preference BFSI NBFC or similar industry Key Responsibilities Client Relationship Management Build and nurture long-term strategic relationships with clients becoming their trusted advisor and primary point of contact Account Growth Identify and pursue upsell and cross-sell opportunities to drive revenue growth and maximize client lifetime value Onboarding Engagement Lead clients through seamless onboarding and ensure continuous engagement with the product to promote adoption and value realization Issue Resolution Serve as the escalation point for client concerns ensuring swift and effective resolutions to maintain high satisfaction levels Performance Monitoring Monitor account health product usage and customer success metrics deliver regular reports and business reviews to key stakeholders Cross-Functional Collaboration Work closely with Sales Support Product and Marketing teams to deliver a cohesive and superior client experience Strategic Account Planning Understand clients business goals and develop strategic plans aligned with their long-term objectives and success milestones Qualifications Skills Bachelor s degree in Business Marketing Finance or a related field MBA preferred 2-6 years of experience in customer service customer support Customer Success or Client Relationship Management Prior experience in SaaS or BFSI domains preferred Strong communication negotiation and interpersonal skills Analytical mindset with the ability to derive insights from data Proficiency with CRM and support platforms such as Salesforce HubSpot Zendesk or equivalent Solid problem-solving abilities and a proactive customer-first approach Key Attributes Empathetic and customer-centric Results-driven and growth-oriented Able to manage multiple accounts with strong organizational skills Effective at risk identification and mitigation Comfortable influencing stakeholders and driving client success initiatives Success Metrics Client Satisfaction Measured by NPS and CSAT scores Account Retention Renewals Year-over-year retention rate Revenue Growth Through upselling and cross-selling initiatives Client Milestone Achievement Timely onboarding adoption and expansion goals Issue Resolution Time Speed and quality of resolution for escalated issue Looking for candidates from broking industry BFSI NBFC Looking for immediate joiners from Mumbai only broking kotaksecurities icicisecurities yessecurities cams iiflsecurities iciciamc axissecurities brokingfirm customerservice Job Type Full-time Pay 25 000 00 - 45 000 00 per month Benefits Provident Fund Work Location In person

📌 Customer Support - Bfsi (Maharashtra)
🏢 Meatwale.com
📍 Maharashtra