Job Title Backend Support Location Agra Job Type Full Time Salary Range 19 000 - 20 000 per month Eligibility Criteria Graduate in any discipline mandatory Minimum 2 years of experience in a similar or related role Robust communication and coordination skills Proficiency in Hindi and English typing mandatory Key Responsibilities Handle queries and feedback from teachers and students on online support Record and track all feedback received Coordinate with different teams to resolve the queries Maintain regular communication with internal and external stakeholders Assist in purchase order and purchase billing coordination Monitor feedback trends and escalate recurring issues Monitor recordings of assigned processes to ensure work quality and share reports with managers Handle emails and correspondence Support extra tasks assigned by managers superiors Provide support to the senior superior and handle assigned responsibilities in their absence ensuring smooth workflow and timely completion of tasks Required Skills Excellent written and verbal communication in Hindi English Strong coordination and multitasking ability Fast and accurate typing in both Hindi and English Proficiency in MS Office Excel Word and online portal handling Strong organizational and time-management skills Ability to prepare clear reports and maintain data accuracy Problem-solving and proactive attitude Ability to take ownership when required Job Type Full-time Pay 19 000 00 - 20 000 00 per month