Excellent communication problem-solving and decision-making skills Experience in customer service call center Proficiency in Microsoft Office including Excel and Word Ensure monitoring of timely resolution of escalated support requests maintaining a high level of customer satisfaction CSAT Collaborate with other IT teams to resolve complex technical issues Monitor incidents and request tickets to ensure timely resolution and adherence to service level agreements SLAs Able to Monitor call quality and sensitize the team for continuous improvement Job Type Full time Pay 15 000 00 - 18 000 00 per month Work Location In person
📌 It Call Coordinator (Gujarat)
🏢 Leading
📍 Gujarat
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