Date Posted 2025-09-21 Country India Location Wester Region - 9th Floor Magnus Tower Mindspace Link Road Malad West MUMBAI-400064 India The candidate should be essentially from elevator background having experience in Service to lead a team of Customer Service Professionals in the given area towards excellence for achievement of business objectives in Service Function through the following Overall responsible for service revenues from area Provide leadership Supervisor and various stake holders in the department to achieve business targets Including setting their annual business targets and periodical review to achieve the results Drive excellence in field operations through supervisors Ensure that Lifts Escalators are maintained at job sites in various location as per the SLA with customers Position will be responsible for Techno Commercials for 2000 units Annual Manpower planning and enhance field productivity Sub Con Management and Development to support field operations Maintain cordial relations with builders owners and architects Coach and develop internal talents for taking up higher responsibilities in the organization Drive service transformation initiatives in the area Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters Visit job sites Periodical visits to all Key customers and maintain CRM Receivable Management - day-to-day updates to Zonal Head Finance Work towards customer delight and customer appreciation Tracking of all customer complaints and speedy response resolution MIS Reporting Review with team Education Experience requiredDiploma BE in Engineering and MBA 10-15 years in handling service in Elevator industry Excellent Communication Interpersonal skills Assertive Proactive Result orientated and Self-starter Apply today to join us and build what s next If you live in a city chances are we will give you a lift or play a role in keeping you moving every day Otis is the world s leading elevator and escalator manufacturing installation and service company We move 2 billion people every day and maintain approximately 2 2 million customer units worldwide the industry s largest Service portfolio You may recognize our products in some of the world s most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers We are 69 000 people solid including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company When you join Otis you become part of an innovative global industry leader with a resilient business model You ll belong to a diverse trusted and caring community where your contributions and the skills and capabilities you ll gain working alongside the best and brightest keep us connected and on the cutting edge We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs Today our focus more than ever is on people As a global people-powered company we put people - passengers customers and colleagues - at the center of everything we do We are guided by our values that we call our Three Absolutes - prioritizing Safety Ethics Quality in all that we do If you would like to learn more about environmental social and governance ESG at Otis click here Become a part of the Otis team and help us Buildwhatsnext Otis is An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law To request an accommodation in completing an employment application due to a special need or a disability please contact us at careers otis com

📌 Senior Manager - Service (Maharashtra)
🏢 Otis
📍 Maharashtra