Line of Service Internal Firm Services Industry Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Manager Summary At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime In infrastructure engineering at PwC you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients Your work will involve network architecture server management and cloud computing experience Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Summary A career within Information Technology as a Support Manager at Tech Hub involves providing first-line technical assistance and support related to the application platform ensuring customer satisfaction through troubleshooting and resolving technical problems Responsibilities Handle initial user inquiries and troubleshoot basic issues Diagnose and fix problems within the NET backend C ASP NET etc and the Angular frontend TypeScript JavaScript HTML CSS Respond to and manage support tickets and customer queries in a timely and professional manner Resolve issues like login problems password resets and simple data recovery Diagnose and troubleshoot technical issues related to the app platform providing solutions and workarounds Identify and escalate complex issues to higher-level support teams Document issues and resolutions maintaining an accurate log of activities for reference Maintain a knowledge base of common issues and solutions Assist in testing recent features and updates to the platform to ensure quality and performance Contribute to the creation and updating of support documentation and FAQs Monitor app performance and report any issues Mandatory skill sets Understanding of cloud services and platform-as-a-service PaaS offerings Deep knowledge of SQL server script and query writing Stored Procedure and SSRS Knowledge on NET Core Angular C ASP NET MVC API and building scalable microservices-based applications Strong analytical and query debugging skills Familiarity with ticketing systems and support tools Preferred skill sets Expertise in designing secure and high-performing solutions with cloud-native Azure Dev Ops approaches Microsoft certification in NET Years of experience required 6 years and above Education qualification Any UG PG Education if blank degree and or field of study not specified Degrees Field of Study required Bachelor Degree Master Degree Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills Structured Query Language SQL Optional Skills Accepting Feedback Accepting Feedback Active Listening Amazon Web Services AWS Analytical Thinking Architectural Engineering Business Continuity Cloud Architectures Cloud Compliance Cloud Infrastructure Cloud Migration Cloud Virtualization Coaching and Feedback Communication Continuous Deployment Continuous Integration Continuous Delivery CI CD Creativity Data Infrastructure DevOps Practices Disaster Recovery Embracing Change Emotional Regulation Empathy Google Cloud Platform Hardware Troubleshooting 36 more Desired Languages If blank desired languages not specified Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date

📌 In-manager || Application Support- .net, Angular || In It Services Co|| Ifs || Pan India (Gurugram)
🏢 PwC
📍 Gurugram