From Fivetran s founding until now our mission has remained the same to make access to data as simple and reliable as electricity With Fivetran customer data arrives in their warehouses canonical and ready to query with no engineering or maintenance required We re proud that more organizations continue to leverage our technology every day to become truly data-driven About the Role Fivetran Support partners with some of the most passionate teams in the world our customers teams to deliver a best-in-class experience Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues the Customer Support Engineer CSE acts as our customer s technical champion within Fivetran At Fivetran our CSE s take on exciting technical challenges while partnering with customers both internal and external to drive issues to an outcome that exceeds expectations The Customer Support team is responsible for creating solutions and providing an excellent experience for every customer As a Customer Support Engineer you will be working with new and existing customers in a highly technical capacity ensuring success for our existing valued customers This is a full time position based out of our Bangalore office with the flexibility to work from home This role will require working during fixed night IST hours 5PM - 2AM or 7PM- 4AM shift and occasionally may be asked to work different shifts based on business needsWhat You ll Do As a Customer Support Engineer at Fivetran you will Take end-to-end ownership of customer cases including initial troubleshooting identification of root cause impending escalations and case resolution Provide troubleshooting support to Fivetran customers and partners via multiple channels web email phone virtual meetings etc Work closely with Fivetran customers and other stakeholders to ensure the timely resolution of reported incidents Develop test and document workarounds for product tickets reported Communicate with engineering to report and investigate customer issues Contribute solutions to the knowledge base Collaborate and provide guidance and training to other team members Collaborate with teammates on technical and non-technical projects Skills We re Looking For Experience 7 yrs Excellent working knowledge in Databases Oracle SQLServer and or MYSQL Postgres Working knowledge in replication is an additional plus Advanced level of database experience which includes knowledge of security performance tuning backup recovery and database query and or advanced DBA experience on any relational database Advanced knowledge of Networkin g such as latency issues debugging errors in connection issues Strong Unix or Linux OS experience Strong Application development or Enterprise support experience Excellent analytical problem-solving and interpersonal skills Proactive anticipation skills to prevent potential customer issues A positive attitude that leads to successful outcomes Solid understanding of data Warehousing fundamentals and concepts Independent self-motivated and quick learner Bonus Skills Oracle Professional Certification Microsoft Certified Azure Database Administrator Associate AWS Certifications Snowflake Certifications or any certification covering similar domain knowledge LI-DB1 Perks and Advantages 100 employer-paid medical insurance Generous paid time-off policy PTO plus paid sick time inclusive parental leave policy holidays and volunteer days off RSU stock grants Professional development and training opportunities Company virtual happy hours free food and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy coaching and self-guided mindfulness exercises for all covered employees and their covered dependents May vary by country and worker type - please reach out to your recruiter for more information We re honored to be valued at over 5 6 billion but more importantly we re proud of our core values of Get Stuck In Do the Right Thing and One Team One Dream Read about us in Forbes Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds experiences and identities Fivetran promotes diversity equity inclusion belonging through attracting recruiting developing and retaining a diverse workforce not only because it is the right thing to do but because it helps us build a world-class company to better serve our customers our people and our communities We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process If you require accommodations at any stage of the process due to a disability medical condition or any other circumstance please don t hesitate to submit your request We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience Your request and any information provided will be kept confidential and will not impact your candidacy We look forward to hearing from you and accommodating your needs to the best of our ability

📌 Customer Support Engineer Ii (Karnataka)
🏢 Fivetran
📍 Karnataka