About Ecorgy Solutions Ecorgy Solutions is a rapidly growing healthcare backend process organization based in Trivandrum India supporting clients in California USA Our mission is to enhance the quality and efficiency of home health services by delivering high-impact administrative and clinical support We serve as a critical link between healthcare providers and operations ensuring compliance accuracy and patient satisfaction Role Overview As a Client Relations Officer you will be the primary point of contact for patients in the United States handling calls in a professional and empathetic manner This voice-based role is crucial in ensuring a high level of patient satisfaction by addressing inquiries related to healthcare services appointments and support You will be responsible for building trust with patients maintaining accurate records and collaborating with internal teams to resolve issues efficiently The role requires strong communication skills customer focus and the ability to thrive in a fast-paced night-shift environment Key Responsibilities Act as the first point of contact for patients handling inbound and outbound voice calls related to healthcare services Communicate with professionalism empathy and clarity to address patient queries and concerns Provide accurate information regarding appointments medical services and follow-up procedures Build strong relationships with patients by actively listening and offering effective solutions Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns Log all interactions and updates accurately in the healthcare system Consistently meet or exceed service quality standards and performance benchmarks Skills Qualifications Any graduate degree with no standing arrears Excellent English communication skills Mandatory US Accent is an advantage Good computer skills MS Excel Word Typing Speed Willing to work in regular night shifts 9 30PM to 6 30AM from our Trivandrum office Ellipode location Immediate joiners preferred Only Trivandrum-based candidates are eligible For more information please visit our website www ecorgysolutions com Job Type Full-time Pay 17 000 00 - 25 000 00 per month Benefits Provident Fund Application Question s Are you based in Trivandrum or at commutable distance What is your level of proficiency in English communication speaking reading and writing Excellent - Can speak read and write fluently and confidently Positive - Can communicate clearly with minor errors Average - Can manage basic communication but with limitations Can you understand American accents and terminologies easily yes no Are you open to working night shifts 9 30PM to 6 30AM from our office location - Ellipode Thirumala Trivandrum We must fill this position urgently Are you available to start immediately Work Location In person Application Deadline 08 08 2025 Expected Start Date 13 08 2025