We are hiring for one of our reputed client for Gurgoan Key Responsibilities Inbound Call Management Promptly answer and respond to customer queries via phone email and chat Provide accurate information about products services and policies Resolve issues efficiently escalating complex cases as needed Outbound Outreach Proactively contact potential or existing customers for sales follow-ups surveys or lead generation Identify customer needs pitch relevant offerings and close transactions when applicable CRM Documentation Maintain comprehensive records of all interactions in the CRM system Track call details resolutions and lead outcomes Quality Metrics Feedback Adhere to scripts and quality standards meeting KPIs like AHT FCR conversion rates and CSAT Participate in coaching sessions attend training and contribute to process improvement initiatives Requirements Languages English Hindi - both fluent Tamil Telugu languages - would be an advantage Multilingual abilities to support diverse customer demographics are preferable High school diploma or equivalent bachelor s degree preferred 1-2 years of experience in a BPO call center or customer service setting Strong verbal and written communication with excellent active listening ability Customer-centric attitude with empathy patience and adaptability Effective problem-solving multitasking and time management skills What We Offer Competitive salary with performance bonuses 28 paid vacation days Growth in an international collaborative team Internet costs compensation Interested candidate can call at (phone hidden) Job Types Full-time Permanent Pay 18 000 00 - 20 000 00 per month Benefits Paid sick time Paid time off Provident Fund Schedule Day shift Morning shift Supplemental Pay Performance bonus Application Question s Are you a immediate joiner Education Bachelor s Preferred Experience Customer support 1 year Preferred Language English Preferred Location Gurugram Haryana Preferred Work Location In person Speak with the employer 91 (phone hidden)