At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about Education Skilled is an implementation offering that provides a comprehensive level of engagement to our customers We tailor each customer s onboarding and enablement experience to reflect their specific business need We facilitate education sessions help manage the change to our software smooth the transition between departments and continue building on the partnership our sales and implementation teams have established With each engagement we seek to provide the right product knowledge to the right people at the right time The Education Professional provides remote consultation guidance and training prior to during and after project go live We work closely with site admins managers supervisors agents to understand exactly where their pain points are or where they are going to be and then partner with them until they demonstrate proficiencies in all areas of the platform Our customers will not transition out of onboarding until the Customer Education and Enablement Professional has signed off that these proficiencies have been demonstrated Client interaction will be done over the phone and or via virtual meeting platforms with face-to-face meetings as deemed necessary and or appropriate as may be outlined in the customer s contract The Education Professional will work both independently and in concert with the Professional Services Technical Services and Education Services teams Together these teams are responsible to ensure both customer longevity and systematic growth The Education Professional is also an organizational leader and is expected to serve as a mentor and coach for junior staff How will you make an impact Become intimately familiar with a cu

📌 Senior Education Professional (Pune)
🏢 NICE Systems
📍 Pune