Job Title Manager - Order Management Job Summary The Order Management Manager Focal is responsible for overseeing and managing the end-to-end order fulfilment process for commercial orders for West region This role ensures the accurate and timely processing of customer orders from order entry to final delivery working independently to manage daily operations This role involves collaboration with cross-functional teams including sales inventory plant and logistics to resolve issues and ensure customer satisfaction Key Responsibilities Order Processing Fulfilment Manage the entire order lifecycle including order entry processing and fulfilment Ensure that orders are entered accurately into the order management system and track progress throughout the order cycle Supports order changes cancellations or modifications based on customer requests and system updates Customer Support Issue Resolution Act as a point of contact for customers and internal teams to resolve any order-related inquiries or issues Troubleshoot order discrepancies delays and product availability issues ensuring timely and effective resolution Collaborate to provide prompt responses and maintain a high level of customer satisfaction Cross-functional Collaboration Work closely with sales logistics inventory plant and finance teams to ensure smooth order processing and fulfilment Assist in ensuring alignment between order processing and product availability to avoid delays or errors Coordinate with logistics to monitor and expedite order shipments ensuring timely delivery Process Improvement Efficiency Continuously evaluate order management processes and identify opportunities for improvements or streamlining Propose and implement process enhancements to reduce errors shorten cycle times and improve customer satisfaction Reporting Tracking Monitor order status and provide updates to stakeholders on order progress Track and report on key performance indicators KPIs such as order cycle time on-time delive

📌 Manager – Order Management (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru