We are seeking a proactive and detail-oriented Production Support Engineer to join our team This role is critical to ensuring system stability and seamless issue resolution in live production environments The ideal candidate will be responsible for triaging and resolving incidents within SLA timelines engaging with cross-functional teams and maintaining excellent communication with stakeholders across different regions and time zones About GoGroup GoGroup is an active holding company that focuses on building outstanding digital products independently and in cooperation with partners Founded in 2019 by serial entrepreneurs in the technology space the group now operates offices in Berlin Germany and New Delhi India with over 100 employees from over 20 nations The GoGroup team is driven by the technological opportunities of the so-called current industry in which conventional production processes are increasingly merging with the possibilities of digitalisation In this context GoGroup is active in three disciplines Build We incubate our own companies Partner We enable partners to develop and distribute outstanding digital companies and products Invest We invest in existing companies in our areas of specialization In everything GoGroup does in this way enthusiasm for technology the pursuit of predictable profitability and a belief in true entrepreneurs with a long-term horizon are at the forefront What you ll do Incident Management Monitor the incident dashboard daily and respond to new tickets promptly Address Priority-2 P2 incidents with urgency to meet 8-hour SLA commitments Reassess the impact of incidents and downgrade to P3 or P4 if severity is lower Conduct root cause analysis for recurring or deployment-related bugs Platform Oversight Review and act on service requests and incidents raised across multiple platforms Coordinate with developers or senior engineers when issues are unclear or complex Collaboration Communication Attend daily stand-ups and support-focused

📌 Production Support Engineer (Noida)
🏢 GoGroup
📍 Noida