Our Company Changing the world through digital experiences is what Adobe s all about We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences We re passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen We re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours Responsibilities Working cooperatively with Team members of other Adobe teams such as TAMs Premier Support Teams Engineering Technical operations and Deliverability To provide dedicated support during key customer events while coordinating with internal Teams and ensure smooth functioning of client s environment to minimize the risk of Interruption of service Manages all communication with the appropriate level of etiquette timeliness and integrity whilst working towards achieving agreed operational targets Understanding of critical issue handling procedures Review of customer s environment to assess their technical readiness to achieve business and technical objectives Map product capabilities to high use cases Identify gaps risks and opportunities to provide recommendations mitigation strategies and next steps Understands how the technology works and understands a client s implementation from a functional standpoint Describe and demonstrate product features and capabilities Documentation of latest release updates bug fixes security fixes and tutorials for effective communication to Adobe s customers Demonstrate ownership and willingness to work on any assigned task in a timely manner Accountable for personal achievement against performance targets including ticket resolution responsiveness and turnarou