About The Opportunity
Role: Key Account Manager - Nurturing
Level : Assistant/ Deputy Manager
Location: Gurgaon
Reporting to : Director - Corporate Channel
About The Function
Happay, a part of the MakeMyTrip Group, is a leading spend management platform that empowers businesses with end-to-end visibility and control over their expenses. Our unified solution simplifies business spend across travel, expense, payments, and procurement enabling real-time insights and automation at scale for enterprises. The Sales function at Happay is responsible for driving enterprise sales across India. The team focuses on strategic customer acquisition, revenue growth, and expanding market presence by partnering with large and mid-market enterprises to deliver tailored spend management solutions.
About The Role
This role involves owning a portfolio of mid-to-large enterprise and SME accounts on the Happay platform and drive targeted cross-sell of Happay to the existing myBiz corporate travel customer base.
This is a quota-carrying individual contributor role that demands a blend of consultative account management, commercial sharpness, and a robust instinct for identifying growth opportunities within an existing book of business.
The incumbent will drive regular engagement with senior Finance, HR, and Procurement stakeholders at client organizations — building multi-threaded relationships, conducting structured business reviews, and proactively positioning Happay in the myBiz customer base. The role also requires close coordination with internal teams on product adoption, renewals, and escalation management.
What Will You Be Doing
Account Ownership & Relationship Management:
- Drive day-to-day business performance, ensuring delivery on key P&L; metrics.
- Track KPIs regularly and take corrective actions to meet revenue and growth targets.
- Conduct deep dives into traffic, pricing, and competitor data to identify actionable insights and improve pricing strategies.
- Understand