Meet the Team
Join Cisco’s Customer Experience (CX) Engineering team, a globally connected organization focused on solving complex customer challenges through network-centric technology solutions.
Our team works closely with Cisco product and engineering organizations, partners, and cross-functional teams to design, implement, optimize, and operate Cisco technologies that deliver measurable customer outcomes.
We foster a culture of continuous learning, innovation, mentorship, and collaboration, with a robust focus on customer success and operational excellence.

Your Impact
As an Incident Manager, you will play a critical role in delivering exceptional customer outcomes across Cisco IQ and Managed Services.
You will lead the assessment, coordination, diagnosis, and resolution of high-priority and major incidents across network, collaboration, data center, and security environments. You will bring calm, structured leadership to critical situations, coordinate cross-functional teams, and drive incidents through to timely resolution.




You will also help improve the reliability and efficiency of customer environments through monitoring, automation, proactive problem management, and continuous improvement.

What You’ll Do
- Lead P1/P2 and major incidents in a 24x7 operational environment, ensuring timely communication, escalation, and resolution.
- Own and facilitate major incident bridges, coordinating engineering, delivery, operations, and partner teams.
- Lead incident assessment, diagnosis, troubleshooting, and resolution across network, compute, virtualization, cloud, and software environments.
- Partner with Cisco IQ, CX delivery teams, engineering teams, and external partners to drive effective incident response.
- Leverage platforms such as ServiceNow, Splunk, Ansible, and Cisco technologies for incident management, monitoring, and automation.
- Identify recurring incidents, operational gaps, and customer-impacting issues and drive root cause analysis and problem

📌 Incident Manager (Bengaluru)
🏢 255 Cisco SCM (Thailand
📍 Bengaluru