Position Overview
The Workplace Experience Assistant Manager serves as a strategic operational leader,
overseeing and elevating workplace services delivery to achieve exceptional occupant and
guest experiences. This role combines hands-on operational management with team
leadership, ensuring consistent service excellence through detailed oversight, proactive
problem-solving, and continuous improvement initiatives. The position requires a serviceminded skilled who can balance operational efficiency with the human-centered
approach needed to create workplace environments that truly delight users.
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and develop Workplace Experience Enablers, providing coaching,
performance feedback, and professional growth opportunities
- Establish clear performance expectations and conduct regular team assessments
aligned with Individual Performance Management criteria
- Foster a culture of service excellence, attention to detail, and continuous learning
within the workplace services team
- Coordinate team schedules,
workload distribution, and coverage to ensure
seamless service delivery across all operating hours
- Support team members in resolving complex occupant requests and challenging
operational situations
Operational Excellence Management
- Oversee daily workplace operations to ensure "works every time" reliability across
all service touchpoints
- Monitor and audit compliance with Standard Operating Procedures (SOPs) and
Service Level Agreements (SLAs) across all workplace services
- Conduct regular quality assessments and spot-checks of both internal team
performance and vendor service delivery
- Implement and manage change control processes, ensuring all modifications are
properly documented and communicated
- Oversee Clear Deck policy enforcement, lost property processes, and
comprehensive reporting to Workplace Experience teams for stakeholder
communication
Vendor Management & Contra
📌 Workplace Experience Assistant Manager (Hyderabad)
🏢 JLL
📍 Hyderabad