Job Description: Product Consultant – Air Cargo
Role:Product Consultant – Air Cargo
Location:[Trivandrum / Kochi]
Experience:5–10 years
Employment Type:Full time
Travel Required :Yes
About the Role
We are seeking an experienced Product Consultant with strong air cargo domain expertise to work closely with airline cargo customers across the solution lifecycle — from pre-sales and solutioning through implementation, adoption, and ongoing engagement. The role bridges business and technology: you will translate customer cargo operations and commercial requirements into product capabilities, drive fitment discussions, and guide clients toward best-practice adoption of the product.
Key Responsibilities
- Engage with airline cargo customers to understand business processes, operational pain points, and strategic objectives across sales, capacity, operations, revenue accounting, and mail/ULD management.
- Conduct product demonstrations, workshops, and gap-fit analyses; map customer requirements to product functionality and identify configuration vs. customization needs.
- Support pre-sales activities including RFP/RFI responses, solution proposals, effort estimation inputs, and executive presentations.
- Act as the functional/domain lead during implementations — requirement validation, solution design reviews, UAT support, cutover readiness, and post-go-live stabilization.
- Advise customers on industry best practices, IATA standards and initiatives (e.g., ONE Record, e-AWB, Cargo iQ milestones, DGR compliance), and process re-engineering opportunities.
- Work with product management and engineering teams to channel customer feedback, define enhancement requests, and contribute to the product roadmap.
- Prepare functional specifications, business process documents, training material, and customer-facing collateral.
- Build trusted-advisor relationships with customer stakeholders from operational users up to senior leadership.
Required Skills & Experience
- 5+ years
📌 Product Consultant_iCargo (India)
🏢 IBS
📍 India