We are the ACES Strategic team Advanced Cloud Engineering Supportability a global engineering team in Azure CXP and we are focused on Strategic Azure Customers We are customer-obsessed problem-solvers We orchestrate and drive deep engagements in areas like Incident Management Problem Management Support Resiliency and empowering the customers We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure We innovate and find ways to scale our learning across our customer base Diversity and inclusion are central to who we are how we work and what we enable our customers to achieve We know that empowering our customers starts with empowering our team to show up authentically work in ways that are best for them and achieve their career goals Every minute of every day customers stake their entire business and reputation on the Microsoft Cloud The Azure Customer Experience CXP team believes that when we meet our high standards for quality and reliability our customers win If we falter our customers fail their end-customers Our vision is to turn Microsoft Cloud customers into fans Are you constantly customer-obsessed and passionate about solving complex technical problems Do you take pride in enhancing customer experience through innovation If the answer is Yes then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success As a customer focused Advanced Cloud Engineer you are the primary engineering contact accountable for your customer s support experience on Azure You will drive resolution of critical and complex problems support key customer projects on Azure and be the voice of the customer within Azure In this role you will work in partnership with Customer Success Account Managers Cloud Solution Architects Technical Support Engineers and Azure engineering with our mission to turn Azure customers into fans with world-c

📌 Cust Experience Engineer 2 (Hyderabad)
🏢 Microsoft
📍 Hyderabad