Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing cutting-edge AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone About the team The Agentic AI team is a platform engineering group responsible for building ServiceNow s AI Agents framework-the foundational infrastructure that enables product teams and customers to create intelligent autonomous agents We design and develop agentic pipelines using Python and Java delivering capabilities such as agent reasoning memory orchestration and evaluation at enterprise scale Beyond core platform development engineers on this team have the opportunity to contribute to research initiatives in agent learning agentic evaluation methodologies and analytics We embrace the rapidly evolving landscape of LLMs and Agentic AI while maintaining the reliability and performance standards required to operate at ServiceNow s scale What you get to do in this role Lead and manage a team of engineers building ServiceNow s AI Agents framework providing technical guidance and career development Oversee engineering deliverables for agentic AI platform capabilities and drive development of agent learning systems and evaluation frameworks Ensure engineering excellence code quality and delivery velocity across Python and Java codebases Collaborate with product management data science and architecture teams to deliver enterprise-grade AI solutions Drive innovation initiatives including testing strategies evaluation benchmarks and automation to enhance reliability and performanc