Company Description Technology is our how And people are our why For over two decades we have been harnessing technology to drive meaningful change By combining world-class engineering industry expertise and a people-centric mindset we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses From prototype to real-world impact - be part of a global shift by doing work that matters We are seeking a ServiceNow Functional Consultant with a strong background in driving digital transformation initiatives and bridging the gap between business and technology The ideal candidate will have experience working with cross-functional teams delivering ServiceNow customizations and configurations being responsible of gathering requirements defining business needs and supporting the delivery of scalable user-focused solutions This role is critical in ensuring alignment between business objectives and IT capabilities Qualifications Engage with business stakeholders and IT teams to gather analyze and document detailed requirements for digital products and services around ServiceNow Platform Lead workshops and discovery sessions to understand customer needs around ServiceNow Implementations and further development business workflows and system requirements Translate business processes into explicit and concise functional specifications Define and document user personas user journeys business use cases and acceptance criteria Collaborate with ServiceNow Product Management ServiceNow Solution Architects and ServiceNow Technical Leads to shape product vision and software delivery goals Assist in prioritizing backlogs creating product roadmaps and maintaining delivery timelines aligned with business objectives Support Agile delivery teams by writing user stories refining requirements and validating delivered functionality Coordinate with QA teams to ensure adequate test cover

📌 Senior Servicenow Business Analyst (Bengaluru)
🏢 Endava
📍 Bengaluru