Summary We are seeking a Director - Operations to spearhead logistics operations and fleet management across multiple regions and functions This role demands solid expertise in logistics management fleet creation and large-scale program execution The ideal candidate will be responsible for driving operational efficiency scalability and workforce engagement while ensuring profitability and delivering exceptional service standards Job Location Gurugram Your future employer Is one of reputed organisationthat provides end-to-end logistics solution Responsibilities Operational Leadership Lead and scale logistics operations across cities regions with focus on profitability efficiency and service quality Own operational KPIs including cost per order CPO on-time delivery customer satisfaction and workforce retention Build and institutionalize frameworks for sustainable operations and scalable expansion Fleet Management Hyperlocal Delivery Build manage and scale fleets for hyperlocal logistics ensuring optimal availability cost efficiency and service quality Design and implement fleet strategies to balance supply-demand and minimize rider churn Establish performance tracking mechanisms for fleet utilization productivity and retention Strategic Planning Execution Drive organizational strategy for city structuring zoning and supply-demand optimization Lead nationwide planning for peak business periods ensuring resilience and superior performance Partner with leadership to define operational goals aligned with Pidge s growth objectives Process Innovation Technology Introduce and implement automation AI tools and data-driven solutions to streamline workflows Optimize manual bandwidth utilization and reduce operational costs through product process enhancements Enhance onboarding training and communication mechanisms for workforce productivity Workforce Engagement Retention Design incentive structures and behavioral interventions to improve workforce performance and reduce churn

📌 Director-operations-8-12 Yrs-gurugram
🏢 Crescendo Global
📍 Gurugram