Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA Provides technical support to field engineers technicians and product support personnel who are diagnosing troubleshooting repairing and debugging complex electro mechanical equipment computer systems complex software or networked and or wireless systems Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software Reports design reliability and maintenance problems or bugs to design engineering software engineering May be involved in customer installation and training Provides support to customers users where the product is highly technical or sophisticated in nature What you ll be doing The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems Through preemptive service incident and resolution activities as well as product reviews operational improvements operational practices and quality assurance this role will maintain a high level of service to clients Their primary objective is to ensure zero missed service level agreement SLA conditions The MS Engineer s responsible for managing tickets of low to high complexity Key Roles and Responsibilities Ensure that assigned infrastructure at the client site is configured installed tested and operational Perform necessary checks apply monitoring tools and respond to alerts Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assist in analyzing assigning and escalating support calls Investigate third line support calls assigned and identify the root cause

📌 Technical Specialist (Chennai)
🏢 NTT Data
📍 Chennai