Job Title - Amazon Connect Level 5 Associate Director Entity S C GN Management Level Level 5 -AD Location Delhi Mumbai Bangalore Gurgaon Pune Hyderabad and Chennai Must have skills AWS contact center Amazon Connect flows AWS Lambda and Lex bots Amazon Connect Contact CenterGood to have skills AWS Lambda and Lex bots Pinpoint Transcribe Comprehend Job Summary The Customer Sales Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing sales and services functions As part of the team you will work on transformation services driven by key offerings like Living Marketing Connected Commerce and Next-Generation Customer Care These services help our clients become living businesses by optimizing their marketing sales and customer service strategy thereby driving cost reduction revenue enhancement customer satisfaction and impacting front end business metrics in a positive manner Roles Responsibilities Lead a team responsible for designing developing and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development Lead and manage proposals in response to client requests RFPs across multiple market units to ensure a continuous pipeline of opportunities projects Market Unit Development Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development Grow the practice and business by engaging in hiring across platforms along with nurturing upskilling existing team Project Delivery Lead a team of contact center transformation consultants and engage with the client and implementation team for conducting design sessions requirement gathering and grooming give regular working demos to all stakeholders solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop

📌 Gn - Song - Service - Amazon Connect Platforms – Associate Director (Bengaluru)
🏢 Accenture
📍 Bengaluru