Sabre is a technology company that powers the global travel industry By leveraging next-generation technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel Positioned at the center of the travel we shape the future by offering creative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions Simply put we connect people with moments that matter Drive efficiency and effectiveness of the incident management process Develop and maintain the Incident Management System including o Identifying all incidents o Matching incidents against incidents with workarounds in place o Resolving incidents as quickly as possible o Prioritizing incidents in terms of impact and urgency Escalating incidents to other teams as necessary to ensure timely resolution Monitor the performance of incident management processes and seek to continuously improve the process Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out Ensure that incident details are accurately recorded in incident tracking system Participate in regularly scheduled Disaster Recovery testing Attend infrastructure and or application turnover sessions to maintain an end to end understanding for incident resolution Facilitate management teleconference bridges to determine business impact and decisions regarding next steps and provide regular incident notifications to impacted lines of business and IT Mgmt Update incident records with appropriate data including business impact application affected and relevant details regarding incident resolution Understand regulatory impacts and reporting based on regulation requirements To perform an analyze of IT incidents in order to proactively prevent the occurrence of further incidents and prob

📌 Sr It Operations Analyst (Bengaluru)
🏢 Sabre
📍 Bengaluru