We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SeniorAdministrator - Wireless Networking India SeniorAdministrator - Wireless Networking Bangalore Karnataka Job Summary The Sr Administrator for Support Operations plays a crucial role in delivering advanced technical support and troubleshooting for LAN WAN Wireless WLAN Cisco and SDWAN solutions This position is essential for ensuring customer satisfaction through effective incident resolution and implementing robust security measures The role demands a proactive approach to managing complex technical issues and contributing to continuous improvement initiatives Key Responsibilities 1 Provide Advanced Technical Support By Troubleshooting Complex Incidents Related To Sdwan And Wireless Wlan Technologies Ensuring Timely Resolution And Adherence To Quality Standards 2 Conduct Thorough Root Cause Analysis For Escalated Incidents Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability 3 Engage In Knowledge Management By Updating And Maintaining The Knowledge Base And Training New Staff To Foster A Culture Of Continuous Learning And Improvement 4 Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas Ensuring Seamless Operations And Maintaining A Robust Security Posture 5 Enhance Customer Experience And Csat By Achieving First Call Resolution Minimizing Rejected Resolutions And Re-Open Cases While Actively Identifying And Addressing Potential Security Threats Skill Requirements 1 Solid Proficiency In Sdwan And Wireless Wlan Cisco Technol

📌 Senioradministrator - Wireless Networking (India)
🏢 HCLTech
📍 India