Description for Transportation Specialist - NOC INDIA NOC Network Operations Center is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA India and EU It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers FC and from Amazon FCs to carrier hubs In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations This second aspect involves network monitoring and significant analysis of network data Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time Purview of a Transportation Specialist In this role the candidate will work with business and operations team to solve customer escalations analyze historic results initiate programs - all in an environment of rapid growth and increasing complexity Candidate will drive improvements to the visibility tools methods and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required He she will be passionate about their work detail-oriented and have excellent problem-solving abilities He she will have superb communication and customer-relationship skills outstanding analytic insight and be a passionate advocate of customer to other stakeholders He she will drive towards straightforward scalable solutions to difficult problems and have excellent project-management skills Responsibilities include but are not limited to Communicatio