We are looking for a proactive and detail-oriented E-commerce Operations Executive to manage day-to-day e-commerce operations and ensure seamless order processing, dispatch coordination, customer support, and website management. The ideal candidate should possess solid communication skills, problem-solving abilities, and experience working in a fast-paced e-commerce environment. The role requires close coordination with internal teams to ensure operational efficiency and an excellent customer experience.
Key Responsibilities
Manage product listings, including new product launches, updates, and product removals.
Process and monitor customer orders from confirmation to successful delivery.
Coordinate with logistics partners to ensure timely dispatch of orders.
Generate and print job cards on the same day of order confirmation.
Call customers to confirm orders on the same day.
Share shipment tracking details with customers within 24 hours of dispatch.
Handle customer queries through phone calls, emails, WhatsApp, and Zoho Desk.
Process refunds and post-dispatch customer requests as per company policies.
Monitor website performance and report operational issues.
Maintain daily operational reports and support finance-related reporting.
Ensure all orders are dispatched within the defined Turnaround Time (TAT).
Coordinate with internal departments to ensure smooth order fulfillment and customer satisfaction.
Key Deliverables
Accurate order processing and timely dispatch.
Same-day order confirmation calls.
Same-day job card creation and printing.
Tracking details shared within 24 hours of dispatch.
Customer queries resolved within 2 working hours.
Successful dispatch of orders within a 48-hour TAT.
High customer satisf
📌 E Commerce Executive (Indore)
🏢 hirednex
📍 Indore
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