As an Experience Design Senior Associate within JPMorganChase Consumer & Community Banking, you’ll help shape the end-to-end customer experience across our Connected Commerce ecosystem at Chase—where payments, banking, and commerce come together across digital and in store journeys. You’ll sit within the Trust & Security team, a cross-cutting organization responsible for protecting customers and the firm from fraud and scams through elegantly designed Identity and Access Management (IAM) solutions.
In this role, you’ll collaborate with Product, Engineering, Data, Risk, and Operations to design secure, intuitive experiences that reduce friction while strengthening customer trust. You’ll bring robust experience design fundamentals to complex, high impact problems—balancing usability, accessibility, and security requirements across multiple platforms and touchpoints.
Job responsibilities
Design and develop solutions to complex interaction problems, ensuring consistency across products and platforms while adhering to industry best practices and design system standards.




Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
Required qualifications, capabilities, and skills
3+ years in a user experience design or equivalent

📌 Experience Design Senior Associate (Hyderabad)
🏢 JPMorgan Chase
📍 Hyderabad