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Scope
We are looking for an experienced L3 Application Support Engineer with strong full stack technical knowledge and hands-on experience in debugging, troubleshooting, and supporting enterprise applications.
This is not a pure development role. The candidate will primarily work on application support, production issue analysis, root cause identification, incident resolution, performance troubleshooting, and coordination with development, QA, DevOps, infrastructure, and business teams. The role requires robust understanding of application architecture, APIs, databases, logs, integrations, and code-level debugging to resolve complex production issues.
What you'll do
Act as the L3 technical support point for complex application issues, production incidents, escalations, and recurring problems.
Analyse, troubleshoot, and resolve issues across frontend, server-side components, APIs, integrations, databases, and application workflows.




Perform deep-dive debugging using application logs, database queries, API traces, monitoring tools, and code analysis.
Identify root cause of incidents and implement or coordinate long-term fixes to prevent recurrence.
Work closely with development teams to analyse defects, review code-level issues, validate fixes, and support production deployments.
Support application releases, hotfixes, patches, configuration changes, and production validation activities.
Investigate performance issues related to application response time, database queries, API latency, integration failures, and system errors.
Collaborate with QA, DevOps, infrastructure, cloud, security, and business teams for end-to-end issue resolution.
Understand application functionality, business workflows, and technical dependencies to provide effective production support.
Create and maintain SOPs, runbooks, troubleshooting guides, RCA documents, and knowledge base a

📌 IN-Sr Technical Consultant (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru