Our client is delivering a large-scale technology transformation programme focused on modernising software delivery, change management, and engineering governance. They are investing in automation across their delivery lifecycle to improve deployment speed, strengthen compliance, and reduce operational risk.
About The Role:
We are seeking an experienced Senior ServiceNow Engineer to act as the technical lead for ServiceNow DevOps and change automation capabilities.
Working closely with engineering, platform, and release management teams, you will help design and implement automated change management processes, integrating ServiceNow with modern CI/CD pipelines while ensuring governance, auditability, and compliance remain embedded throughout the software delivery lifecycle.
This is a hands-on technical role suited to someone with solid ServiceNow expertise and experience building scalable automation within enterprise development environments.
Key Responsibilities:
- Own the design, configuration, and continuous improvement of the
ServiceNow DevOps Change Velocity Module
, including automated change record creation triggered from GitLab pipelines
- Lead the GitLab-ServiceNow integration, ensuring pipeline evidence (test results, vulnerability scans, MR metadata) is automatically attached to change records
- Define and maintain change governance guardrails within ServiceNow, including automated approval workflows, evidence capture, and audit trail generation
- Collaborate with the Route to Live and RTL Compliance teams to extend SAR to new change types (e.g., Maintenance > Security Patching)
- Advise on change categorisation, risk assessment, and approval workflows in alignment with internal change management policy
- Support onboarding of application teams onto SAR, providing guidance on ServiceNow record structure and pipeline int