School Chimes – School ERP & Communication Platform
Job Type
Full-time
Experience
0 – 2 Years
Salary
₹15,000 – ₹25,000/mo
Work Location
Teynampet, Chennai
Working Hours
- Monday to Friday: 9:30 AM – 6:30 PM
- Saturday: 9:30 AM – 1:30 PM
About the Company
Savyasasy Software Solutions Pvt. Ltd. develops cutting-edge ERP solutions for educational institutions. Our flagship product, School Chimes, is a comprehensive School ERP and Communication Platform that enables schools to efficiently manage academics, administration, communication, examinations, attendance, fees, and more.
Key Responsibilities
- Provide customer support via phone, email, WhatsApp, and remote sessions.
- Assist schools in resolving queries related to the School Chimes application.
- Understand customer issues and provide timely, accurate solutions.
- Escalate technical issues to the concerned team whenever required.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Maintain records of customer interactions and support tickets.
- Guide customers on product features and best practices.
- Ensure high levels of customer satisfaction through professional communication and service.
Eligibility
- Bachelor's Degree in any discipline.
- 0–2 years of experience in Customer Support, Customer Service, or Technical Support.
- Freshers with excellent communication skills are encouraged to apply.
- Strong problem-solving and customer-handling skills.
- Basic computer knowledge and proficiency in MS Office.
Language Requirement
- Tamil – Mandatory
- Telugu – Mandatory
- English – Mandatory
Preferred Skills
- Excellent verbal and written communication.
- Patience and ability to handle customer queries professionally.
- Good listening and interpersonal skills.
- Ability to work in a team environment.
- Quick learner with a positive attitude.
Salary & Benefits
- Salary: ₹15,000 – ₹25,000 per month
- Provident Fund (PF)
- Employees' State Insurance (ESI