At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As we continue to expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Ground Operations Lead (contractual role).
Based in Chennai, this is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, likely including manage ground operations, fleet management and related logistics, manage team of ground operations associates and vendor management processes Also, good with Ms Excel & Ms PowerPoint.

About The Role
Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success
Monitor and improve operational KPIs (e.g. bus punctuality, service quality, bus station accessibility & compliance), ensuring operators adhere to our processes and standards, while identifying and solving risks




Distribution and Inventory: Oversee the organized distribution of bus equipment and items, track inventory levels, and coordinate timely reorders with vendors.
GoLive Activities: Collaborate with cross-functional teams and provide support for the launch.
Increase offline ticket sales share from the particular city by developing network of agents and through ground ops associates present in the city as well.
Quality and Safety Enforcement: Enforce strict adherence to quality and safety standards among bus partners and conduct regular audits, fix discrepancies & manage escalations
Current Bus Line Launch -Assign ground operations associates to train driver and bus hosts
Work on customer satisfaction initiatives and address feedback to improve station experience
Identify & create bus stations across the region, and work closely with Network Planning & Business Development teams
About You
4 years’ hands-on experienc

📌 Ground Operations Lead (Chennai)
🏢 Flix
📍 Chennai