LONG DESCRIPTION

NOC Manager

Location: Gurgaon / Hyderabad
Experience: 8+ Years

Choosing Capgemini means joining a team that delivers reliable, high-performing
network services for global customers. As a Manager, NOC, you will lead
shift-level network operations, drive service excellence, and ensure rapid
incident response and restoration while fostering a culture of accountability,
customer focus, and continuous improvement.

Role Overview

This role is responsible for leading Network Operations Center (NOC) teams in a
24x7 operational setting, ensuring seamless monitoring, incident management,
and service restoration while maintaining network performance and SLA
commitments.

The Manager, NOC acts as a hands-on operational leader, overseeing frontline
engineers, coordinating with cross-functional teams, and managing critical
incidents to minimize service disruptions. The role also focuses on improving
operational efficiency through automation initiatives, process enhancements, and
adherence to regulatory and operational standards, including E911 and NORS




compliance requirements.

Key Responsibilities

• Lead and manage NOC teams across multiple technology domains including IP,
Transport, Voice, and Data Services.

• Act as the primary escalation authority for critical incidents, service
disruptions, and network outages.

• Oversee network performance, event monitoring, outage management, and service
restoration activities.

• Drive incident response efforts and coordinate cross-functional teams to
ensure timely resolution of customer-impacting issues.

• Lead Root Cause Analysis (RCA) activities and present findings, corrective
actions, and improvement recommendations to leadership teams.

• Ensure compliance with operational processes, reporting standards, service
level agreements, and regulatory requirements.

• Manage supervisors, team leads, and engineers while fostering a
high-performance culture.

• Improve operational maturity through process optimiz

📌 NOC Manager (Gurugram)
🏢 Capgemini
📍 Gurugram